Shipping and Delivery Policy

 

Introduction Hyderabad Telugu Bible Church (“we,” “our,” or “us”) is committed to ensuring a smooth and transparent shipping and delivery process for all items purchased through our website. This policy outlines the terms and conditions related to the shipping and delivery of merchandise.

 

  1. Order Processing

1.1 Order Confirmation: Once an order is placed, you will receive an email confirmation with details of your purchase. If you do not receive a confirmation email, please contact us at [email protected].

1.2 Processing Time: Orders are typically processed within 3-5 business days of receipt. Please note that processing times may vary during peak periods or for custom items.

 

  1. Shipping Methods and Costs

2.1 Shipping Methods: We offer a variety of shipping options through trusted carriers to meet your needs. Shipping options will be presented at checkout.

2.2 Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total cost will be displayed at checkout before payment.

2.3 Free Shipping: Free shipping may be available for orders exceeding Rs. 1500 or during promotional periods.

 

  1. Delivery Timeframes

3.1 Estimated Delivery: Delivery times vary depending on the shipping method and destination. Standard delivery is estimated to take 5-10 business days.

3.2 International Shipping: For orders outside India, delivery times may take longer due to customs processing and other factors.

 

  1. Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. You can use this tracking number on the carrier’s website to view updates.

 

  1. Delivery Issues

5.1 Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

5.2 Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within 03 days of delivery. Provide your order details and photos of the damage (if applicable) so we can assist you.

 

  1. Returns and Exchanges: For information about returns and exchanges, please refer to our Cancellation and Refund Policy.

 

  1. Restrictions: Certain items may be subject to shipping restrictions due to legal or logistical reasons. If this affects your order, we will notify you promptly.
  2. Contact Us: If you have questions or concerns regarding shipping and delivery, please contact us:

Hyderabad Telugu Bible Church
Ground Floor, Capital O Navya Grand, Behind Udbhava Hospital, Miyapur, Hyderabad – 49
[email protected]
+91 9855 23 9855

 

  1. Changes to This Policy: We reserve the right to update this Shipping and Delivery Policy at any time. Any changes will be posted on our website with the effective date.

Effective Date: 21 Jan 2025